Privacy Policy – AgeWell Dietetics

Introduction

AgeWell Dietetics respects your privacy and is committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable state/territory health privacy laws. This applies to all services delivered across aged care, home care, community, telehealth, and in-home settings.

Information We Collect

  • Personal details: name, date of birth, address, contact information, Medicare/DVA/private health information
  • Health information: medical history, allergies, medications, treatment notes, pathology results
  • Billing and payment details
  • Information provided via website, social media, blogs, newsletters, or registrations
  • Data collected through telehealth, in-home consultations, and services delivered within aged care or home care settings

How We Collect Information

  • Directly from you during consultations (including aged care facilities, home care visits, or telehealth) or registration forms
  • From other healthcare providers or care teams (e.g. GPs, nurses, aged care or home care staff) with your consent
  • Automatically via website analytics, social media interactions, or email sign-ups

How We Use Information

  • Provide dietetic services, assessments, and care planning across aged care and home care settings
  • Support coordination of care with healthcare professionals and care providers
  • Process payments and insurance claims
  • Communicate service updates, resources, and relevant information
  • Conduct research, quality improvement, and education (de-identified where possible)
  • Comply with legal and regulatory obligations

Telehealth, In-Home, Aged Care & Home Care Services

Information collected during telehealth, in-home consultations, or services delivered within aged care and home care settings is treated with the same confidentiality as in-person clinical care.

Clients provide consent for services delivered via telehealth, in-home visits, or within residential aged care or home care environments.

Clients and/or care providers are responsible for ensuring:

  • A safe, private, and suitable environment for consultations
  • Secure devices and internet connections for telehealth

AgeWell Dietetics is not liable for injuries, accidents, or technical issues occurring outside of its professional control during telehealth or in-home services.

Sessions may only be recorded with explicit consent, and all information is stored securely in line with privacy laws.

Storage and Security

  • Electronic records are stored securely with encryption and password protection
  • Paper files are stored in locked cabinets
  • Access is restricted to authorised personnel only

Sharing Information

We may share your information:

  • With other treating healthcare professionals and care teams (including aged care and home care providers) with consent
  • With third-party service providers under strict confidentiality agreements (e.g. secure telehealth platforms, IT providers)
  • Where required by law (e.g. public health reporting, court orders)

Retention & Disposal

  • Records retained as per state/territory legislation (minimum 7 years, or until child patients reach age 25).

  • Secure disposal via shredding or permanent digital deletion when no longer required.

Your Rights

  • Access and request corrections to your personal information.

  • Withdraw consent where applicable.

  • Lodge privacy complaints — we investigate and respond; unresolved complaints may be escalated to the OAIC.

Contact
Privacy Officer: Ally Carolillo
Email: ally@agewelldietetics.com.au
Phone: 0425 767 126

Terms & Conditions – AgeWell Dietetics

1. Acceptance of Terms
By using our website, social media, blogs, recipes, newsletters, telehealth services, cooking classes, in-home consultations, you agree to these Terms & Conditions.

2. Services Provided

  • Dietetic consultations (in-person, telehealth, or in-home)

  • Cooking classes and workshops

  • Blog articles, recipes, and educational resources

  • Services 

  • Telehealth consultations using secure platforms

3. Appointment & Cancellation Policy

  • Bookings must be made in advance.

  • Cancellations require at least 48 hours’ notice. Late cancellations or no-shows incur a $50 fee.

  • Telehealth sessions require reliable internet, a private environment, and your agreement to the platform’s terms.

  • Clients are responsible for providing a safe environment for in-home consultations. AgeWell Dietetics may refuse or reschedule consultations if safety cannot be ensured (see Section 10)

4. Payment Terms

  • Payment is due at the time of service unless prior arrangements are made.

  • Rebates may be available via Medicare, DVA, NDIS, or private health insurance where eligible.

5. Intellectual Property

  • All content (recipes, blogs, social media, images, resources) remains the property of AgeWell Dietetics.

  • No reproduction, distribution, or commercial use without written permission.

6. Liability & Health Disclaimer

  • Services and resources are for general nutrition and educational purposes only.

  • Outcomes may vary; AgeWell Dietetics is not liable for indirect or consequential losses.

  • Telehealth, blogs, and recipes are not substitutes for personalized medical advice.

  • Clients are responsible for safe food handling and allergy awareness in cooking classes.

7. Social Media & Online Conduct

  • Interactions on Instagram, Facebook, LinkedIn, or other platforms must remain respectful.

  • Personalized medical advice is not provided via social media.

  • AgeWell Dietetics is not responsible for third-party content or links shared online.

  • By providing any photographs, videos, or other images to AgeWell Dietetics, you grant permission for their use on our website, social media pages (Instagram, Facebook, LinkedIn), and marketing or educational materials.

  • You confirm that you have the right to provide these images and that AgeWell Dietetics is not liable for any claims, damages, or disputes arising from their use.

  • Images may be edited, cropped, or adapted for publication.

  • You may withdraw consent at any time by contacting us, and we will remove images where reasonably practicable.

8. Refunds & Complaints

  • Refunds for classes or consultations are at AgeWell Dietetics’ discretion and must comply with relevant consumer law.

  • Complaints should be submitted to ally@agewelldietetics.com. We will investigate and respond in a timely manner.

9. Governing Law
These Terms & Conditions are governed by the laws of Australia.

10. In-Home Consultation Safety

  • Clients are responsible for ensuring that the premises used for in-home consultations are safe and suitable for the delivery of dietetic services. This includes clear pathways, stable surfaces, appropriate lighting, and no immediate hazards.

  • AgeWell Dietetics reserves the right to refuse or reschedule an in-home consultation if the premises are deemed unsafe or present a risk to staff, or if staff feel unsafe for any reason.

  • No liability will be accepted for incidents caused by unsafe conditions outside the professional conduct of AgeWell Dietetics staff.

  • Clients will be notified as soon as possible if a consultation is refused, and alternative arrangements may be offered.