Privacy Policy – AgeWell Dietetics

Introduction
AgeWell Dietetics respects your privacy and is committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable state/territory health privacy laws.

Information We Collect

  • Personal details: name, date of birth, address, contact information, Medicare/DVA/Private Health Information.

  • Health information: medical history, allergies, medications, treatment notes, pathology results.

  • Billing and payment details.

  • Information provided via website, social media, blogs, newsletters, or class registrations.

  • Data collected through telehealth platforms or in-home consultations.

How We Collect Information

  • Directly from you during consultations, cooking classes, telehealth sessions, or registration forms.

  • From other healthcare providers or aged care facilities, with your consent.

  • Automatically via website analytics, social media interactions, or email sign-ups.

How We Use Information

  • Provide dietetic services and care planning.

  • Process payments and insurance claims.

  • Communicate service updates, classes, resources, and newsletters.

  • Conduct research, quality improvement, and education (de-identified where possible).

  • Comply with legal obligations.

Telehealth & In-Home Consultations

  • Information collected during telehealth or in-home consultations is treated with the same confidentiality as in-person visits.

  • Clients provide consent for the delivery of services via telehealth or in-home visits.

  • Clients are responsible for using a secure device and internet connection.

  • Ensure the environment is private and free from interruptions.

  • AgeWell Dietetics is not liable for injuries, accidents, or technical issues during telehealth sessions.

  • Sessions may only be recorded with explicit consent, and all client information is stored securely in line with privacy laws.

Storage and Security

  • Electronic records are stored securely with encryption and password protection.

  • Paper files are stored in locked cabinets.

  • Access is restricted to authorised personnel only.

Sharing Information
We may share your information:

  • With other treating healthcare professionals (with consent).

  • With aged care facilities, if relevant.

  • With third-party service providers under strict confidentiality agreements (e.g., secure telehealth platforms, IT providers).

  • Where required by law (e.g., public health reporting, court orders).

Retention & Disposal

  • Records retained as per state/territory legislation (minimum 7 years, or until child patients reach age 25).

  • Secure disposal via shredding or permanent digital deletion when no longer required.

Your Rights

  • Access and request corrections to your personal information.

  • Withdraw consent where applicable.

  • Lodge privacy complaints — we investigate and respond; unresolved complaints may be escalated to the OAIC.

Contact
Privacy Officer: Ally Carolillo
Email: ally@agewelldietetics.com
Phone: 0425 767 126

Terms & Conditions – AgeWell Dietetics

1. Acceptance of Terms
By using our website, social media, blogs, recipes, newsletters, telehealth services, cooking classes, in-home consultations, or aged care services, you agree to these Terms & Conditions.

2. Services Provided

  • Dietetic consultations (in-person, telehealth, or in-home)

  • Cooking classes and workshops

  • Blog articles, recipes, and educational resources

  • Services in aged care facilities

  • Telehealth consultations using secure platforms

3. Appointment & Cancellation Policy

  • Bookings must be made in advance.

  • Cancellations require at least 48 hours’ notice. Late cancellations or no-shows incur a $50 fee.

  • Telehealth sessions require reliable internet, a private environment, and your agreement to the platform’s terms.

  • Clients are responsible for providing a safe environment for in-home consultations. AgeWell Dietetics may refuse or reschedule consultations if safety cannot be ensured (see Section 10)

4. Payment Terms

  • Payment is due at the time of service unless prior arrangements are made.

  • Rebates may be available via Medicare, DVA, NDIS, or private health insurance where eligible.

5. Intellectual Property

  • All content (recipes, blogs, social media, images, resources) remains the property of AgeWell Dietetics.

  • No reproduction, distribution, or commercial use without written permission.

6. Liability & Health Disclaimer

  • Services and resources are for general nutrition and educational purposes only.

  • Outcomes may vary; AgeWell Dietetics is not liable for indirect or consequential losses.

  • Telehealth, blogs, and recipes are not substitutes for personalized medical advice.

  • Clients are responsible for safe food handling and allergy awareness in cooking classes.

7. Social Media & Online Conduct

  • Interactions on Instagram, Facebook, LinkedIn, or other platforms must remain respectful.

  • Personalized medical advice is not provided via social media.

  • AgeWell Dietetics is not responsible for third-party content or links shared online.

  • By providing any photographs, videos, or other images to AgeWell Dietetics, you grant permission for their use on our website, social media pages (Instagram, Facebook, LinkedIn), and marketing or educational materials.

  • You confirm that you have the right to provide these images and that AgeWell Dietetics is not liable for any claims, damages, or disputes arising from their use.

  • Images may be edited, cropped, or adapted for publication.

  • You may withdraw consent at any time by contacting us, and we will remove images where reasonably practicable.

8. Refunds & Complaints

  • Refunds for classes or consultations are at AgeWell Dietetics’ discretion and must comply with relevant consumer law.

  • Complaints should be submitted to ally@agewelldietetics.com. We will investigate and respond in a timely manner.

9. Governing Law
These Terms & Conditions are governed by the laws of Australia.

10. In-Home Consultation Safety

  • Clients are responsible for ensuring that the premises used for in-home consultations are safe and suitable for the delivery of dietetic services. This includes clear pathways, stable surfaces, appropriate lighting, and no immediate hazards.

  • AgeWell Dietetics reserves the right to refuse or reschedule an in-home consultation if the premises are deemed unsafe or present a risk to staff, or if staff feel unsafe for any reason.

  • No liability will be accepted for incidents caused by unsafe conditions outside the professional conduct of AgeWell Dietetics staff.

  • Clients will be notified as soon as possible if a consultation is refused, and alternative arrangements may be offered.